Call Center Services Archives

Honoring the Job & Building Communities Leads to Career Development and New Life in Michigan

Posted In: AbilityOne/Source America, Call Center Services, Upward Mobility & Advancement

November 20, 2024

Rolando was born and raised in Puerto Rico, the youngest of three siblings who each pursued unique career paths, ranging from television work to genetics research. Rolando found his passion in fashion design and merchandising, earning an associate’s degree in the field. He was on his way to majoring in Civil Engineering when Hurricane Maria…

Posted In: AbilityOne/Source America, Call Center Services, Quality Of Life, Services and Programs

September 3, 2024

Art has been an integral part of Christi’s life since childhood. She works with various mediums, including watercolor, pencil, and ink, and explores everything in between. When she discovered that Peckham created and published a calendar featuring team members’ artwork, she knew she wanted to contribute. She asked if team members in London, KY (where…

Johanna White – Serving The Military Through Work at Peckham

Posted In: Call Center Services, Services and Programs, Vocational Rehabilitation

July 25, 2024

After growing up in a military family that included a stint in Germany, Johanna landed in Tennessee, where she graduated from high school, and got married. Over the several years, she gave birth to two daughters, but also began taking drugs. In the aftermath of a $400 drug binge, Johanna found herself standing in front…

Peter Scray | Uncrushable Attitude, Endless Gratitude

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Disability Advocacy

March 18, 2024

Peter Scray, a customer service representative at Peckham’s London, Kentucky location, began his working career miles away — figuratively and literally — from his current position. 10 years ago, as a store manager for Sam’s Club, Peter ran a $83 million facility and was responsible for 480 employees. To discover how he transitioned to his…

From Struggling to Safety – Charleta Finds a Home at Peckham

Posted In: Call Center Services, Quality Of Life

February 19, 2024

It has been said, “sometimes work is one of the only safe places for people.” This is a statement to which Peckham Customer Service Representative (CSR) Charleta Beard can relate. Charleta’s Peckham journey began in 2019 in the Manufacturing division as an entry-level sewer. “I walked in not knowing how to sew,” she recalled, “and…

Cooking Up a Successful Career

Posted In: Call Center Services, Competitive Integrated Employment

August 8, 2023

Immediately after high school, Tevis decided to pursue a career in the culinary industry. Not too far into her studies, she discovered that none of her teachers had known that she was going to be in the department. This resulted in many of them second guessing not only her decision to enroll, but her ability…

Using JAWS to Take a Big Bite of Success

Posted In: Call Center Services, Disability Advocacy, Upward Mobility & Advancement

July 25, 2023

As a blind person, April faced difficulties getting prospective employers to see past her disability. While applying for jobs, she secured plenty of interviews, but no job offers. It wasn’t until she was hired at Peckham – a company that actively seeks to employ individuals with disabilities – that she found a workplace where she…

Embracing Professional Development Leads to Career Shift at Peckham

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Upward Mobility & Advancement

June 21, 2023

Peckham’s team members provide essential products and services to government and commercial customers through our five lines of business. Some of our team members may have qualifying disabilities or barriers to employment and participate in paid job training programs. Staff positions play supportive roles to our team members. At Peckham, we firmly believe in creating…

Our Business Services Division Leans Into Our Peckham in Action Initiative

Posted In: Call Center Services, Innovation

April 24, 2023

When one of Peckham’s federal government contracts ended in February 2022, over 150 high-quality laptops and related equipment used on the project were tagged for destruction or recycling. Recognizing that the devices had plenty of useful life remaining, Matt Kolberg, Peckham’s VP of Business Services, went to work searching for a worthy organization that would…

Laura Doty – Not Shy About Speaking Up

Posted In: Call Center Services, Upward Mobility & Advancement

March 30, 2023

In 2005, Laura had been on social security disability for quite a while and yearned for an opportunity to, in her words, “do more and see what I could contribute.” With two cousins already working for Peckham’s Manufacturing division sewing military garments, she saw an opportunity to be hired as a sewer. Laura felt encouraged…

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