2022-2023 ANNUAL REPORT
Letter to the Community - A Year Of Forward Motion
If there was a phrase that could sum up this fiscal year it would be, "Forward Motion!" While we know this is true about all things in life, the energy, swiftness, and velocity of change that has happened at Peckham has been nothing short of remarkable.
This year, the Board of Directors approved a change to my job title, and I am now serving as the Cheif Executive and Inclusion Officer. While the 'Inclusion' portion of the job title is new on paper, it is not new in reality. This change in title represents one of the most important tasks Peckham has been working on for many years, and one we want to continue to strengthen: creating a sense of belonging at work and providing everyone opportunities for equal access to thrive. Forward motion.
As a government contractor and community provider, we respond to the shifts in our external environment and the industries we lead with agility, while keeping our mission at the forefront. Increasing demands on international travel has resulted in exponential growth in our Contact Center Solutions. In what feels like lightning speed, we've conducted a record number of interviews and hires to answer the call. Facility renovations and expansions, and an increasing awareness of what Peckham offers to the community, are bubbling in our developing regions of Grand Rapids, MI and Phoenix, AZ. Forward motion.
While the surge of growth excites us, the impacts of changing legislation on our most vulnerable populations and the residual effects of continued inflation are a reality. We've worked hard to carve out work solutions for individuals with more significant disabilities, to enable them to maintain a sense of independence and dignity. Through sound business and financial planning, we were able to provide an inflation bonus to every staff and team member, and higher wages throughout our social enterprises. Forward motion.
At Peckham, we dare to dream, we are not afraid to innovate, try new things, and take some risks. Our dream is achievable when we use our strengths. Moving our mission forward has resulted in Peckham being a national leader in crating amazing jobs and opportunities for people with disabilities. We cannot do this without the strength of our community.
So, we say thank you to each of our community partners, donors, staff and team members for the ongoing dedication and commitment to making Peckham a great place to work, learn and grow. We have incredibly exciting possibilities ahead.
BOARD OF DIRECTORS
OFFICERS
Thomas Hoban, Board President
Community Representative
Michael Flowers, Board Vice President
Executive Director Human Resources, Lansing Board of Water & Light
Kathie Feldpausch, CPA, RCE, Board Secretary/Treasurer
Community Representative
BOARD MEMBERS
Charlotte Koger, Board Director
Community Representative
Chris Wilson, Board Director
CJW Consulting Solutions
David A. Gift, Board Director
Senior Advisor, Internet2
Ducan Wyeth, Board Director
Community Representative
Esther Onaga, Board Director
Community Representative
Heather Shawa, Board Director
Chief Financial Officer, Lansing Board of Water & Light
Mary Gager Drew, Board Director
Michigan State Police Office of School Safety
Monique Field-Foster, Board Director
Executive Partner, Marner Norcross + Judd LLP
Stanley Kogut, Board Director
Community Representative
Wendy Hamilton, Board Director
CEO, TechSmith
MEASURING IMPACT
Peckham's fiscal year began October 1, 2022, and ended September 30, 2023. The numbers listed reflect this period
on a 1 to 5 scale
BUSINESS IMPACT
PECKHAM PROVIDES ADDITIONAL INFLATION BONUS TO EMPLOYEES
Peckham provided a final inflation bonus of $2,500 to each staff and team member to help reduce the impact of rising costs and living expenses.
CONTACT CENTER SOLUTIONS HAS SIGNIFICANT GROWTH
A revenue increase of more than 30% enabled Contact Center Solutions to add hundreds of new career opportunities, and provide wage increases for all team members, with the minimum wage increasing to $16.20/ hr. and more than $4/hr. in health and welfare benefits. The division saw a record 850 new team members hired in the National Passport Information Center.
MANUFACTURING TRANSFORMATION YIELDS POSITIVE RESULTS
The Manufacturing Division made considerable progress with the warehouse and pre-production transformation which helped create new efficiencies, delivering revenue exceeding $95M for the fiscal year, an increase of more than 15% from last fiscal year.
CUSTODIAL SERVICES EXPANDS CONTRACT AND CROSS-TRAINING
Custodial Services earned an expansion of the State Labs contract, with an addition of approximately 40,000 sq. ft. of office space to clean. The division also increased team member cross-training to highlight adherence to health and safety regulations and standards, demonstrating a highly adaptable and versatile workforce, and enhancing overall operational efficiency.
3PL AND FULFILLMENT CREATE NEW JOB OPPORTUNITIES
Through process automation, and improved functionality, the Third-Party Logistics and Fulfillment Services division created 30 new job opportunities for team members.
PECKHAM FARMS GROWS NEW CUSTOMERS AND TRAINING SKILLS
In addition to establishing two new customer relationships, Peckham Farms propagated, grew, and assembled more than 300 hanging baskets. Team members learned new skills, gained knowledge and deeper experience in farming principles.
COMMUNITY PARTNERSHIPS FULFILL HUNDREDS OF JOB OPPORTUNITIES
Peckham Human Services developed more than 60 new community partnerships to help identify people who will benefit from Peckham’s employment opportunities, resulting in a 245% increase in applications and a 115% increase in hiring.
REVENUE (IN MILLIONS)
We experienced significant growth across each of our social enterprises this fiscal year, with Contact Center Solutions remaining our largest operation.
Peckham's total revenue and the revenue of each line of business are represented below.
$94.8M
APPAREL MANUFACTURING
$121.7M
CONTACT CENTER SOLUTIONS
$43.7M
3PL & FULFILLMENT SERVICES
$9.0M
CUSTODIAL SERVICES
$9.3M
HUMAN SERVICES
$4.6/3.8M
OTHER REVENUE/INVESTMENT GAIN
Cost of Operations
53%
WAGES & FRINGES
15%
MATERIALS & SUPPLIES
30%
OPERATIONS
2%
MANAGEMENT
GRAND RAPIDS EXPANSION & CONTACT CENTER GROWTH
CREATING HUNDREDS OF JOB OPPORTUNITIES
In September, Peckham’s Grand Rapids location hosted a business community open house and ribbon-cutting ceremony in celebration of its contact center growth and expansion. The expansion will bring 300 new job opportunities, with a potential of up to 600 over the next six months.
More than 60 business and community representatives attended the event, cohosted by the Grand Rapids Chamber of Commerce. Speakers included leaders from Goodwill, Pioneer Construction, and Behler Young.
“We are excited to be able to bring more contact center jobs to the Grand Rapids community,” said Tom Korff, Senior Vice President of Contact Center Solutions. “These opportunities are growth-careers and give individuals a chance to learn, grow, and advance in a welcoming, safe and inclusive environment.”
Peckham Contact Center Solutions employs more than 1,500 individuals who handle nearly nine million contacts per year through phone, email, and chat. Locations include Lansing, Grand Rapids, and Battle Creek (MI), Phoenix (AZ), and London (KY).
HIGHLIGHTS AND AWARDS
CERTIFIED GREAT PLACE TO WORK, NINE YEARS IN A ROW
Peckham was certified by Great Place to Work for the ninth consecutive year. This prestigious award is based entirely on current employees’ feedback about their Peckham work experience. This year, 83% of employees said Peckham is a great place to work – compared to an average of 57% of employees at other U.S. companies.
MICHIGAN’S BEST AND BRIGHTEST IN WELLNESS
Peckham was named one of Michigan’s Best and Brightest in Wellness, a program that recognizes companies that promote employee wellbeing, worksite health and wellness. Winning companies are evaluated on best practices, along with health and wellness benchmarking standards in the industry.
COMMUNITY IMPACT EXCELLENCE AWARD WINNER, MMA
Peckham received the Community Impact Excellence Award from the Michigan Manufacturers Association. The Community Impact award recognizes a manufacturing business that has shown exemplary leadership in serving its community or state. Peckham was recognized for its commitment to community service and advancing the manufacturing industry in the Lansing, Flint, and Charlotte, MI regions.
PECKHAM NAMED DEI EPIC AWARD WINNER, GRAND RAPIDS CHAMBER
Peckham was named DEI Champion – Organization of the Year, EPIC Award winner by the Grand Rapids Chamber of Commerce. EPIC is the premier business award celebration recognizing exceptional organizations that foster community growth, demonstrate innovation, and have championed others as mentors and collaborators.
AMERICORPS RECEIVES NATIONAL SERVICE IMPACT AWARD
Peckham was the recipient of the National Service Impact Award during the Governor’s Service Awards. Peckham was recognized for its success with the AmeriCorps Economic Opportunity Coaching program.
CERTIFIED GOLD-LEVEL VETERAN-FRIENDLY EMPLOYER
Peckham was certified as a gold-level Veteran-Friendly Employer and designated as an official Michigan Veteran Connector company by the Michigan Veterans Affairs Agency. MVAA recognizes organizations based on their commitment to recruiting, hiring, training, and retaining veteran talent. This is the second time Peckham has been recognized at the gold level.
YOUTH SERVICES LAUNCH KITCHEN PROJECT WITH $75K GRANT
Youth Services launched The Kitchen Project, a $75,000 award from the National Restaurant Association Education Foundation to provide restaurant-ready training to participants with disabilities, piloting with the at-risk youth population.
GROUNDBREAKING CARF SURVEY RESULTS
Peckham Human Services division had the most successful CARF survey in Peckham history. CARF, the Commission on Accreditation of Rehabilitation Facilities is an international nonprofit that certifies other organizatioins to ensure provided services are of highest quality. Peckham had no recommendations or consultations – an unheard-of accomplishment for a three-year accreditation.
MOTT FOUNDATION AWARDS MENTORING PROGRAM $80K GRANT
CS Mott Awarded $80,000 for Peckham’s Mentor Flint mentoring program to ensure students have an opportunity to be mentored by a caring adult.
PECKHAM IN ACTION - CREATING ACCESSIBLE PATHS OF UPWARD MOBILITY FOR INDIVIDUALS WHO ARE DEAF
Janine’s employment journey before joining Peckham was challenging. Although she held positions at various companies, she struggled to maintain a full-time job. Between the typical obstacles that a deaf person faces in most workplaces and motherhood, Janine placed employment on hold for over 14 years.
Janine’s husband had been working for Peckham’s 3PL & Fulfillment line of business for a couple of years when he noticed an open position (Team Leader) that he thought would align with Janine’s interests and abilities. This role would enable her to leverage her computer skills and fulfill her aspiration of taking on a leadership position.
Securing that initial position proved to be pivotal in Janine’s professional career. Her supervisor recognized both her potential for growth and eagerness to learn and became a strong source of advocacy and encouragement. This support led Janine to enroll in a four-year program at Ferris State University.
Fast-forward to today, and Janine is only four classes away from a management degree. Along the way, her supervisor’s belief in her abilities, coupled with his mentoring, has played a crucial role in her journey to being promoted to a supervisory role.
Peckham has demonstrated its commitment to supporting Janine’s aspirations by providing her with access to resources such as a company printer and computer for schoolwork. Janine was even allowed to come in after hours to complete her class assignments and made the most of additional leadership courses offered by Peckham.
Janine is among more than half a dozen Peckham employees working in the division who are deaf or hearing-impaired. Watching her upward mobility path from Team Leader to Supervisor has served as an inspiration to peers facing similar challenges.
Janine hopes that other organizations will model Peckham’s example in providing opportunities and support for people with hearing impairments and other disabilities.
PECKHAM PARTNERS IN DISABILITY RESEARCH AND PILOT PROGRAM
ABILITIES, OPPORTUNITIES AND FUTURE OF WORK CONFERENCE
The first Abilities, Opportunities, and Future of Work Conference took place at Michigan State University's Eli Broad College of Business in August. With funding from the National Science Foundation, the conference brought together a multi-disciplinary group of employers, academics, practitioners, nonprofit organizations, policy makers, and individual stakeholders to discuss topics centered on creating actionable solutions for enhancing opportunities for disability employment.
MSU’s College of Business, the MSU Center for Ethically and Socially Responsible Leadership and the MSU Center for Services, Training and Research for Independence and Desired Employment (STRIDE) partnered with Peckham and Michigan Rehabilitation Services to organize and host the conference.
PROMOTING DISABILITY EMPLOYMENT WITH avail®
The results of a Peckham-led project were recently shared in a research article entitled, Promoting disability employment with avail® – a pilot study for feasibility and preliminary efficacy. The study detailed the use of the avail® software application designed to help individuals with autism and intellectual and developmental disabilities to accomplish goals related to job readiness skills, on-the-job work tasks, and independent living. These results were published in Disability and Rehabilitation: Assistive Technology, an international, peer-reviewed medical journal covering research on physical medicine and rehabilitation.
Peckham partnered with the Rehabilitation Counseling Department at Michigan State University to launch the pilot study with the goal of introducing avail to individuals with disabilities who are employed with the support of a job coach. The pilot study concluded that avail® is a feasible and potentially promising application for assisting workers with disabilities.
PECKHAM PRESENTS CHAMPION AWARD TO SENATOR GARY PETERS
In February, Peckham presented a Peckham Campion award to Senator Peters to recognize his tireless advocacy on behalf of people with disliabilities. This was Sen. Peters second visit to Peckham, and he had an opportunity to tour the contact center, meet members of the Peckham Self Advocacy Team, and presented certificates to this year's Worker of the Year award winners.
The Peckham Champion Award is presented to those who support our mission of providing meaningful work to people with disabilities. The recipients recognize the essential work that people with disabilities do every day in our community. Peckham is grateful to Sen. Peters for his commitment to AbilityOne and to implementing public policy that makes sense for everyone.
Peckham strives to support the communities in which it serves and operates. In 2023, Peckham provided financial contributions to more than 30 organizations through sponsorships and partnerships. Each entity embodies a worthy cause or event whose mission closely aligns with Peckham’s core values and principles.
Arts Council of Greater Lansing-Creative Placemakers
Mikey23 Foundation
Capital Area Michigan Works!
Michigan's Children
Brain Injury Association of Michigan (BIAMI)
Care Free Medical
Child Benefit Fund
Charlotte Frontier Days
CMH - Clinton, Eaton, Ingham Counties
Disability Advocates
Incompass
Michigan Heros Museum
Michigan Transition Services Association (MTSA)
Mental Health Foundation of West Michigan
LanSINGout
MSU Wharton Center Sensory Friendly
Lansing Regional Chamber of Commerce
Special Olympics Area 8
MSU Peckham/Smith Memorial Golf Outing
NAMI Walks Michigan (Grand Rapids and Lansing)
Junior Achievement of Mid-Michigan
SBAM
Disability Rights Michigan
Refugee Development Center
Greater Phoenix Chamber Foundation
Greater Lansing Food Bank
National Federation of the Blind of Arizona
Origami Rehabilitation
OFFICERS
Stanley Kogut, Board President
Community Representative
Paul Colligan, Secretary/Treasurer
Director of Corporate Procurement and Supplier Diversity, Accident Fund
BOARD OF DIRECTORS
Whitney Anderson-Harrell
President & CEO, Elements Financial
Larry Cianciosi
Attorney at Law, Hanba & Lazar, P.C.
David Gift
Senior Advisor, Internet2
Dr. Michael Henderson
Radiologist
Stanley Kogut
Community Representative
Thomas Hoban
Peckham Board President
William B. Milzarski
Community Representative
Barb Turner DeRose
Community Representative
Chris Wilson
Community Representative
PECKHAM'S 29TH ANNUAL GOLF OUTING
RAISED MORE THAN $231K
The Peckham Community Partnership Foundation hosted its 29th annual golf outing in June. The outing was another record-setting year, raising $231,000 in sponsorships, with more than 60 companies and nearly 320 golfers attending the event. Peckham's golf outing is the largest fundraiser for the foundation, supporting its mission to empower people with disabilities and other barriers to reach greater independence nd self-sufficiency.
PECKHAM SPRING SPEAKER SERIES WITH KEVIN HINES
In May, the Peckham Community Partnership Foundation hosted Kevin Hines, filmmaker, author, and suicide prevention and mental health advocate. At age 19, he attempted to take his own life by jumping from the Golden Gate Bridge. Kenvin shared his inspirational story with nearly 600 attendees. Watch Kevin's video here.
The Foundation Speaker Series has been providing a platform for thoughtful discussion around disability and inclusion, workplace culture, and more for 15 years. Click here to support this important work.
PECKHAM'S ANNUAL MEETING: CELEBRATING 47 YEARS
The annual meeting is a breakfast celebration - connecting with Peckham supporters, partners, and donors as we reflect on our achievements of the last year and celebrate 47 years of providing opportunities for people with disabilities and other barriers to employment.
The annual meeting took place on Wednesday, January 10, 2024.
PECKHAM DONORS (OCT. 1, 2021 - SEPT. 30, 2022)
INDIVIDUAL DONORS
James and Michelle Adams
Sarah Adams
Melanie Agrabante
Masoud Ahmadpour
Will & Susie Barkyoumb
Rafael Barron
Riley Bartelotti
David Bates
Tony Bechtol
Noah Belanger
Sherry Bent
Raymond Brenna
Jack & Linda Brockhaus
Denise Brown
Michael Browne
Joseph & Theresa Butcher
Raymond Buycks
William Cash
Judy Childers
Larry Cianciosi
Amanda Cole
Cameron Cranna
Theressa Cunningham
Robert & Lynette Davison
Tasha DeLeon
Jamie Demary
Christopher DePauw
Nicole Ellwanger
Tina Erksine
Stephen Esquith & Chris Worland
Evemarie Eyde
Bridget Ferrigan
Gerald Fuller
Amanda Garza
Sarah George
Jean Giesken
Debbie & Dave Gift
Ann & Ben Gillmore
Alexander Gobbo
Charles Graff
Benjamyn Greiner
Jim Gustafson
Jake Halitsky
Paul & Theresa Hampel
Jeff & Sally Harrold
Nathan Hartley
Charles Hauser
Micah Hefty
Thomas Heideman
Nadine Hernandez
Mark Higdon
Paul & Cally Hill
Teresa Hinkley
Rudy & Mary Jo Hirt
Karen Hunt
Karen Jackson
Gretchen & David Jewison
Jerry & Roberta Johnson
Wanda Johnson
Kat Johnson
James Judd
Mathhew June
Dick & Karen Jury
Patrick Justice
Mark Kelland
Norma Kellogg
Victoria Kennedy
Tanish King
Charlotte Koger
Matthew Kolberg
Tom Korff
Carol & Chris Kriegel
Dee Kuhn
Chelsea Lambert
Bjorn Larson
Don Leduc & Susan Coley
Francine Lee-Dombecky
Steven Lerman
Shavonne Lewis
Jon Lineberry
Yvonne Long
Jonathan Lorenc
INDIVIDUAL DONORS
Jon Lineberry
Yvonne Long
Jonathan Lorenc
Lawrence Maniak
Michael Marks
Jennifer Marsh
Michelle Massey
Gene McAdams
Jessica McNutt
Yolania Mesa-Aravelo
Tom & Lauren Minich
Casey Mohney
Glenn Moore
Curt & Judy Munson
Lisa Nail
Robert Nelson
Emma Nelson
Tammy Nemeth
Molly & Kirk Newman
Steve Noble
Shawna Nyeholt
Steve Odette
Sue O'Malley
Esther Onaga
David & Particia Paruch
Pauline Pasch
Nichole Petrovich
Randy & Nancy Phelps
Harry Pianko
Michael Pompey
Kevin Pulver
Randy Quantrell
Rosanne Ranauer
Luke Rials
Edward Ritenburgh
Denise Rose
Amanda Ross
Mark Salisbury
Jim & Mary Savage
Jack Schaberg
Karla Schafer
John & Sharon Schneider
Jeff Schweifler
Jeff Shannon
Eric Simon
Jo Sperry
Brent Smith
Joyce Snow
Christine Spencer
Melinda Steel
Mide Stover
Christine Strukel
Edmund Tallon
Jerry & Phyllis Terrell
Carol Thomas
Terrell Tovar
Christopher Turner
Kelly Uribe
Stephanie Valenzuela
Scott Verlinde
Marcie Viella-Koos
Danile Walls
Joey Wang
Elizabeth Wegner
Matthew Westbrook
Margo Whalen
Trey & Tamra Williams
Keiya Woodson-Martin
Allison Woodworth
Shirley & Robert Worgul
Greta Wu
Duncan & Kathryn Wyeth
Roseann Zaner
Kristina Zwick
ORGANIZATIONAL DONORS
Alta Equipment company
Ameritas
Apollo Express
Ashley Capital, LLC
Auto Owners
B&D Electric
BCBS/AF
Board of Water & Light
Bookwood
Brogan Insurance Agency, LLC
BRV Benefits
Calabrio
Canadra Dry Lansing
Capital Reion Community Foundation
Capital Steel & Wire
Charles Stewart Mott Foundation
City of Lansing HRCS Division
Comprehensive Risk Services
Delta Dental
Eyde Development
First National Bank of Michigan
Fire Brigade
Foresight Group
Gallaher Uniform
George F. Eyde Family, LLC
Goodwill of Greater Grand Rapids
Graner
Graner Container Service
Hanba & Lazar
HNI Risk Services of Michigan
Integrated Architecture
JP Morgan Chase Bank, N.A.
Kent Compnies
Knights of Columbus #7816
Lansing Sanitary Supply
M.J. Foley Company
MacKenzie Companies
Maner Costerisan
MarxModa
McLaren Health Systems
McPhee Electric & Telecommunications, Inc.
Mercantile Bank of Michigan
MHSA
Miller Family Trust
Milliken & Company
Morgan Stanley
MSA Transportaion
MSUFCU
Muchmore Harrington Smalley & Associates
Network for Good
New Horizons
Okta
OneDigital
Orkin
Perlane
Phoenix Interiors
Pioneer Inc.
Playmakers
Quality Air, Inc.
River Caddis
Ruth Mott Foundation
SecurAlarm
Sentinel
Shady Lodge Farm, LLC
Shaheen Chevrolet
SHI International
Speedrack Midwest
TechSmith
TEKsystems
Texel
Trace3
TRC Group
WL Gore & Associates
YKK
IN HONOR OF/
IN MEMORY OF
Sue O'Malley in honor of Scott Derthick
Patty & Michael Miller in honor of Ralph A. Peckham
Shirley & Robert Worgul in honor of Andy Worgul
Gerald Fuller in honor of Ivan Watters
Carol & Chris Kriegel in memory of David Pletzke
Gene McAdams in memory of Darren McAdams
We have made every attempt to include all donors to Peckham in this listing. If your name has been inadvertently omitted, please email foundation@peckham.org with the correction, and we will update our records. Thank you.