Contact Center Services

Innovative, Collaborative Partner

  • Reputation for excellence in quality and performance
  • Management expertise in planning, deploying and managing complex implementations
  • Flexible business models
  • Passionate, well-trained professionals, with specialized skills, meeting stringent security standards
  • Mission driven, award-winning nonprofit community rehabilitation organization

Customer Care Services

Our multichannel B2B and B2C services include:

  • Customer Service
  • Technical Support Help Desk
  • Self-help, Email, FAQ and IVR
  • Satisfaction Surveys
  • VIP Service

Industry Experience

  • U.S. Federal Government contact center services
  • Banking
  • Healthcare
  • Passport/travel
  • Post-disaster contact center support

Customer Care Solutions | Customer Service | Technical Support 

You are a busy person and you want an honest partner to care for your customers.

Peckham’s long and successful history in business process outsourcing (BPO) makes us an ideal partner for public and private sector organizations looking to enhance customer experience. With 14 call center transitions and a nine year average client relationship, Peckham has a reputation as a trusted partner whose representatives genuinely care for your customers.

We have successfully transformed diverse, complex support centers into effective consolidated, high performance, customer engagement centers, using state of the art systems and ISO certified processes.

Peckham is the foremost provider of contact center services in the AbilityOne program serving federal government agencies. We balance our business of providing world-class contact center solutions while fulfilling our nonprofit mission of creating jobs in America for people with disabilities.

 

Peckham contact center services allow you to:

  • Leverage best-in-class industry practices
  • Leverage economies of scale through efficient technologies and workflows
  • Forge a long-term partnership - mutually beneficial contracts
  • Provide multi-channel service 24/7/365
  • Customize your BPO business engagement model

Flexible Onshore Business Models to Meet Your Needs

Peckham will work closely with you to customize a solution that best serves your business needs. Your success is our clear aim and focus.

  • We provide services from our facility or yours
  • Peckham’s IT staff and systems or yours
  • Perform as prime or subcontractor
  • Quick ramp for your short-term programs

Whatever your inbound support needs are, Peckham has the people with the expertise to deliver excellent services in a timely and cost-effective manner.


After 8 years of proven performance, Peckham has moved from subcontractor, to prime contractor managing a subcontractor to sole provider.


“You have an extraordinary talented team who provide the best possible customer experience to US citizens…The success of the National Passport Information Center reflect your team’s commitment to hard work, integrity and exceptional customer Service.”    Secretary of State, Hillary Rodham Clinton

Contact

Matthew June
Vice President of Business Services
Phone/Fax: 517.316.4112
mjune@peckham.org


15 years BPO experience
  • 600+ agents
  • 30,000 calls/1,500 emails daily
  • 14 transitions @ 20-500 FTEs
  • 3 centers expanding to 5 in 2014
  • Performance-based contracts, all exceeding SLAs
  • DR and business continuity solutions
  • quality system